Privacy policy

This Privacy Policy outlines how Haloitte Lighting ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from the site, or communicate with us in any way.

Please review this Privacy Policy thoroughly. By accessing and using the services, you consent to the collection, use, and disclosure of your information as outlined herein. If you do not accept the terms of this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy periodically to accommodate changes in our practices, or due to operational, legal, or regulatory reasons. Whenever we revise this policy, we will post the updated version on the site. We will also comply with any other requirements set forth by applicable law when making these changes.

How We Collect and Use Your Personal Information

The types of personal information we collect about you vary based on your interactions with our site and your use of our services. The term "personal information" refers to any information that identifies, relates to, describes, or can be linked to you. 

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. 

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners, to provide services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. 
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

Contact Us

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please reach out to us via phone or email.