Frequently Asked Questions
Haloitte Lighting Frequently Asked Questions (FAQ)
1. Do you offer bulk discounts for large projects?
Yes! We offer special pricing and bulk discounts for business accounts and large project orders. Contact us for a custom quote.
2. Can you customize lighting products for specific project needs?
Absolutely. Custom wattage, color temperature, beam angle, and finishes are available for many of our products. Let us know your project requirements, and we’ll create a solution for you.
3. Are Haloitte Lighting products certified?
Yes, our products are ETL, DLC, UL, or IP-rated, depending on the model, ensuring safety, performance, and rebate eligibility.
4. How can I open a Haloitte Lighting business account?
Simply contact us through our website or email us directly. Business accounts enjoy bulk discounts, priority service, and customized support.
5. What is your typical shipping time?
We ship most in-stock items within 1–2 business days. Custom orders may require additional lead time, depending on specifications.
6. Do you offer technical support or installation advice?
Yes! Our team is ready to provide product selection guidance, layout assistance, and installation tips to help your project succeed.
7. Can I return or exchange products?
Please contact us within the return window if you need assistance. Custom-made items are final sale, but we’ll work with you to resolve any issues promptly.
Orders
Orders are processed during our regular business hours from Monday to Friday. If an order is received before 12:00 PM PST, we will attempt to ship it the same day. LTL orders, however, are shipped the following business day. Most orders are processed within 48 hours of receipt and typically arrive within 3-5 business days. You will receive delivery details in your confirmation email.
We accept all major credit cards: AMEX, Discover, Master Card and Visa, and PayPal.
Shipping
Orders exceeding $299 qualify for free shipping! However, this offer excludes any items over 4 feet in length, special orders, and certain location restrictions. For further inquiries, please consult our shipping policies or contact us for more details.
We ship to Alaska and Hawaii, but please note that orders to these states are not eligible for free shipping and will incur additional shipping charges. Currently, we do not ship to Puerto Rico or international destinations.
Exchanges or Return
Before installation, please inspect all items thoroughly. If you discover a defective product that does not perform as expected, contact customer service, we will provide technical support and arrange for replacements if necessary.
To be eligible for a return, your item must be unused and in the same condition as when you received it, and it must also be in the original packaging.
Special Order, Made To Order, Custom Products, Clearance and Outlet items are not eligible for return.
For more information, please refer to our shipping policies or contact us directly.
Services
Product specification sheets and installation instructions can be found on each specific product page under the “Downloads” tab.
Please specify the item you wish to purchase, the quantity, and the shipping location, and we will provide a customized quote for you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.